CityView Portal Online Application Processing System
There are many benefits to submitting an application through our CityView Portal online application processing system:
- Access to your application(s) at all times
- Track the review process and access reviewer Contact Information
- Access electronic inspection reports
- Make payments online
- View or download submitted and issued documents
- Reduces the environmental impact of printing
Getting Registered
- Navigate to CityView Portal and click on “Register”.
- Email address and password: The email address you use will be your log in ID – be sure to spellcheck and create a strong password.
- Contact Information: Because our business licensing software isn’t integrated with CityView Portal, please select “No” for both questions of contractor & business license. We can manually add you afterwards as a contractor in the system.
- New Contact Information: Complete all relevant fields as this information will appear on documents issued to you.
- Complete Registration: In order to complete your account registration, you will receive an email within 24 hours from CityView portal containing a link. You MUST click on the link to activate your account.
Starting an Application
It is a good idea to make sure you have all the required documentation prior to starting an application. The most common application types and forms are:
Development Permits Check to see if you require a development permit ahead of your building permit application.
- Step 1: Log-in to CityView Portal.
- Step 2: Click “Sign In”.
- Step 3: Enter the email address you used to register and the password you chose.
- Step 4: Select the appropriate application type.
- Step 5: Follow the step-by-step process.
Step by step guide to adding contacts to an application (256 KB)
Submittals/Resubmittals
Ensure you have all the required documents prior to uploading as insufficient submittals delay the review process. A few things to know about document requirements are:
- Documents and plans are to be separated into the categories specified on the uploading page. Submittals received as one combined set of drawings will be returned to the applicant.
- Documents must be to scale, PDF format, under 50MB, and named appropriately.
- Sealed plans will need to be unlocked in order to allow markups.
- Applicable documents will be stamped “Reviewed for Construction” at the conclusion of the review.
- List of submittals for most typical applications.
To upload documents on the “Upload Files” page:
- Step 1: Navigate down to the ‘Current Submittal – Submittal #1’ section.
- Step 2: Drag and drop files into the appropriate category.
- Step 3: Provide a brief description of the file.
- Step 4: Relevant documents that do not fit in a submittal category can be uploaded in the ‘Upload Additional Documents’ section.
Link to step by step process (551 KB)
Resubmittals:
- When additional information is required, documents may be returned to you for corrections to be made with details on a Corrections Notice letter.
- Documents returned for correction should be saved as the same file name and uploaded to the same submittal type when all requested corrections have been completed.
- The Portal is open to receive documents when the Application Status is:
- Returned for Correction
- Waiting for Resubmittal
- Insufficient Submittal
- Once the corrected documents are received by administration, the application will begin a second review.
Review Process
- Log-in to CityView Portal and select the appropriate application under “My Items”. Scroll down to “Reviews” to access the visible review process along with the contact information of reviewers.
- Standard review time is, on average, ten business days for complete applications.
- Once all reviews are completed, you will be notified via email of the next action required.
- If a review has a status of ‘Pending’ after ten business days, please contact the reviewer for an update.
Making Payment
A notification email will be sent to you when the application is ready to be paid. Online payment can be made with Visa or MasterCard at any time of day. A credit card surcharge fee will be applied to all payments processed by credit card.
Important: Be sure to select the appropriate recipient to appear on the receipt when making payment as the system may not select you as the payer by default.
- Log-in to CityView Portal.
- Navigate to ‘My Items’ and select the appropriate application.
- Select the ‘Pay Fees’ button. This will allow you to make direct payment using the step-by-step process.
- Download the receipt for your records.
Accessing Your Documents Online
- Log-in to CityView Portal.
- Navigate to ‘My Items’ and select the appropriate application.
- Click the reference link beside the application to open that application’s main page.
- Scroll down to ‘Documents & Images’ and PDF versions of your application documents will be available for download.
Note: If you cannot see/find a document, please email planning@brandon.ca with your reference number and information on what document you are looking for