Making a Property Claim

If you have filed a claim with your insurer, your insurer will contact the City to make a claim on your behalf if they believe the City is liable. To make a direct claim against the City of Brandon for property damage, submit a letter to the following address:

City of Brandon
Risk Management Department
638 Princess Avenue
Brandon, MB R7A 0P3

Your letter should describe what was damaged, how it happened, the time and date it occurred and where the incident took place. Additionally, please identify any contractors, equipment and/or operators where possible. Remember to include your name, home address, and telephone number.

Once your claim has been received, an investigation will be started and your claim may be assigned to an insurance adjuster. The investigation may include visiting the incident site as well as obtaining internal and external documentation and speaking to employees and/or contractors who may have some knowledge of the situation. Once the investigation is completed, you will be notified of the results in writing. The City of Brandon provides compensation only when it is legally liable for the damage sustained. We strive to provide an equitable policy for the taxpayers of Brandon, who ultimately bear the cost of these claims.

PDF Icon Property Damage Brochure (980 KB)

NOTE: The information contained in the pdf and on this page is provided as an informal guide only to assist users with the claims process. It shall not be used as legal advice. The City of Brandon accepts no liability arising from the interpretation of the information provided in this brochure.