Regular User Groups: User groups must give 14 days’ notice to cancel a booking with no charge. If the cancellation is within the 14-day period, the user group must pay for their booking. Third party transfers must be approved by management prior to use.
Casual User Groups: User groups must give 7 days’ notice to cancel a booking with no charge. If the cancellation is within the 7-day period, the user group must pay for their booking. Third party transfers must be approved by management prior to use.
Management may approve on a case-by-case basis, a short notice cancellation at no charge for user groups during the playoff season or extenuating circumstances.
User groups may be asked to move or cancel bookings to accommodate priority bookings. For example: hockey playoffs or provincial swim meets.
If a facility is closed part way through a booking, due to circumstances outside of the user’s control, the user will receive a prorated refund.
If a facility is closed for an entire booking, due to circumstances outside of the user’s control, the user will receive a full refund.