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Water Billing

Payment Options

Online Banking: 

On your banking website choose to add a payee. Searching for “Brandon” will generate a list of options. Each banking institution names the payees slightly different, please pick the appropriate payee matching the type of payment you are making.

  • Property Taxes
    • account number = roll number
    • If you do not know your roll number you may search by address using the property assessment map. Taxes & Assessment Map
  • Water Billing (Utility Invoices)
    • Find the account number for online banking on your most recent invoice, directly under the account holder name
  • Accounts Receivable Invoices (some banking institutions)
    • Accounts receivable invoices may include ambulance bills, landfill charges, business license invoices, etc.
    • The account number is most often in a format of four letters and four digits (example: SMIT1234)

 

Virtual City Hall (credit card payments):

  • Property Taxes
  • Water Billing (Utility Invoices)
  • Accounts Receivable Invoices

Credit card payments made to the above accounts are subject to a 2.25% convenience fee which will be calculated on the value of the transaction and added to the payment amount. 

An account and username are required to process payments on the above. Click here to fill out the online application form.   

  • Pay a Parking Ticket or Compliance Ticket (Penalty Notices)
  • Animal Licenses 

Credit cards are the accepted form of payment for tickets and animal licenses and will not be subject to additional credit card convenience fees. 

Click on the following link to be re-directed to the Virtual City Hall website.  Virtual City Hall

 

Interac e-transfer:

  • Accounts Receivable Invoices
  • Through online banking, set up a new contact using the email onlinepayment@brandon.ca
  • Supply the following information in the message field within the e-transfer:
  • Customer ID, example SMIT1234
  • Contact information, email address or phone number
  • Identify any payment instructions, such as specific invoices to apply payment toward
  • Send payment

Note: no security question required as funds are auto-deposited directly into the City bank account 

 

Telephone Banking:

Telephone banking is a service provided by a bank or other financial institution that enables customers to perform a range of financial transactions, including bill payments, over the telephone.

  • Property Taxes - account number = roll number
  • Water Billing (Utility Invoices) – account number directly under the account holder name on your water bill
  • Account Receivable Invoices – account number = four digits and four numbers (eg SMIT1234)

 

Electronic Funds Transfer:

Businesses may choose this type of payment by sending their form to receivables@brandon.ca for authorization.

 

Wire Payment: 

Not a common form of payment and best utilized by customers with recurring charges, or payments made in a foreign currency. This type of payment may be requested by emailing receivables@brandon.ca

Tax Installment Plan (TIP):

An automatic bank withdrawal payment plan for property taxes. Payments are debited from your bank account on the 15th of each month. Payments are calculated by dividing your most recent annual tax levy into 12 installment payments.

To apply for the TIP program please select "Apply for Tax Installment Plan (TIP) on the Account change form. Complete and submit the form with your banking information attached.

An email will be sent to you with further instructions on the payment amount required to start the plan.

Mortgage Company Tax Payments (PIT):

Coordinated through your mortgage holder, property taxes may be included as a component of your mortgage payment. The mortgage company will submit payment to the City on your behalf.

Contact your mortgage holder to enquire about setting up this option.

 

Pre-Authorized Payment Plan - Water Billing (Utility Invoices):

There are two automatic payment plan options available for water bills.

  • Monthly: emailed invoices, save approximately 20% off administrative fees.
  • Quarterly: emailed or post-mailed invoices

Payments are withdrawn from your bank account on the first of the month after you receive your bill.

Click here to apply for a payment plan online: https://onlineservices.brandon.ca/updateinfo.aspx

 

Accounts Receivable

Please email collections@brandon.ca or call 204-729-2227 to make payment arrangements.

In-person, at City Hall:

Payment forms accepted at City Hall include the following:

  • Debit (contact your financial institution to ensure your daily limit is sufficient for the payment amount)
  • Cheque
  • Cash
  • Credit Cards (for by-law tickets and animal licenses only)

 

In-person, at your Financial Institution:

With your account number, your financial institution can transfer the funds to the City of Brandon on your behalf for property taxes, water (utility) bills, and, in some cases, accounts receivable invoices.

 

Post mail:

  • Property Taxes
  • Water Billing (Utility Invoices)
  • Accounts Receivable Invoices
  • Parking or Compliance Tickets (Penalty Notices)

Cheques can be mailed to City Hall:

City of Brandon
Finance Department
410 9th Street
Brandon, MB R7A 6A2

**Please include your payment stub from the invoice or payment instructions.

Utility Billing Schedule

Cycle 1 Cycle 2 Cycle 3
January February March
April May June
July August September
October November December

Utility invoices are printed and mailed the third week of the month indicated in the above schedule.

 

Utilities FAQ

The City compares itself to other cities that have water and wastewater treatment systems.  As the capital and operating costs of increasingly complex treatment facilities continues to rise, many cities are also experiencing the need for significant utility rate increases.  As such, Brandon’s utility rates will not be significantly out of line with what other prairie cities are experiencing.

User Impacts for a “typical household of four”, using 46 CM per quarter.

Prior Rates January 1, 2024 January 1, 2025 January 1, 2026
Water $395.97  $451.17  $506.37 $563.41 
Wastewater $368.00  $432.40  $496.80  $561.20 
Water and Wastewater $763.97 $883.57  $1,003.17  $1,124.61 
Quarterly Billing $72.00  $76.68  $81.36  $86.04 
Annual Total $835.97 $960.25  $1,084.53  $1,210.65 
% Increase 24% 15% 13% 12%

Remember that you can ultimately control how much water your household or business consumes. If you use less water, your utility bill will be smaller. 

Please click the following link and fill out the appropriate information to notify the water billing department of a move in or out.
https://onlineservices.brandon.ca/updateinfo.aspx

Autopay customers are required to fill out an application for each address they reside at. Your account and billing information will not follow you when you move.

Please click on the following link, fill in the appropriate fields and submit.

https://onlineservices.brandon.ca/updateinfo.aspx

If you experience any issues with the form, please email water@brandon.ca or call 204-729-2262.

Please click on the following link, fill in the appropriate fields and submit.

https://onlineservices.brandon.ca/updateinfo.aspx

If you experience any issues with the form please email water@brandon.ca or call 204-729-2262.

Each banking institution has a payee name set up as below. You will need to use your 7-digit account number listed on your invoice as well. If you are experiencing problems locating the payee, please contact your financial institution for further direction.

Financial Institution Payee
Westoba CU Brandon City Utilities
CIBC Brandon Water
RBC Brandon (City) - Water (MB)
Scotiabank Brandon (City) Water
TD Brandon Water
BMO Brandon Water Bill

Please remember that banking institutions state on their website, that there is a 2–3-day delay in the City receiving your payment, so time your transactions accordingly.

 

The City of Brandon does not accept credit card payments for water or taxes. The fees associated with this form of tender would result in increased costs.

The Admin charge listed on your billing is the service charge approved by the Public Utilities Board.

The metered water that enters your home also exits your home via the sewer line. This charge offsets the cost of treating and storing the sewage.

Please call the meter shop to have a city worker attend your residence and do an inspection. The direct line is 204-729-2285.

Please click on this link for information.

 

The City of Brandon bills water on actual consumption. Every month the meters are read by radio frequency from the street outside your home.

The most common issue for an increased water billing is a leaking toilet tank. This causes water to run down into the bowl and is difficult to hear. If you are unsure if your toilet is leaking, locate the dials on your water meter and monitor the flow rate before and then after you have shut the valve to your toilet off. If the meter rate slows or stops you can be sure you have a toilet leak. Another method to check your toilet, add food coloring to the tank, let it sit 20 minutes. If the color shows up in your toilet bowl you have a leak.

When you receive a large water bill please review your water use and verify if you have had sprinklers on, additional company staying with you, a pool filled for summer use or your garden watered. A hot water tank that has malfunctioned and been replaced, a water line that has been repaired, or a pipe that has burst or frozen will also increase the water bill.

Rental Property Questions

The City of Brandon makes every attempt to collect from your tenants however, rental properties are a business and the City assumes no risk for unpaid accounts for your business. As a landlord, you can protect yourself by contacting the City to find out if the accounts are being paid. The City will also send you a quarterly landlord notification on overdue accounts.

Landlords should be advising the City of all rental properties. If the City is aware that the property is a rental property, the account can be set up as such so you will receive landlord notifications.

Contact Us

City of Brandon
410 9th Street
Brandon, MB R7A 6A2 
Phone: 204-729-2186
Mon - Fri: 8:30am - 5pm
Sat - Sun: Closed 
Stat Holidays: Closed

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