Submit a Property Damage Claim

Making a Property Claim

If you have filed a claim with your insurer, your insurer will contact the City to make a claim on your behalf if they believe the City is liable. To make a direct claim against the City of Brandon for property damage, submit a letter to the following address:

Risk Management Department
City of Brandon
638 Princess Avenue
Brandon, MB R7A 0P3
Email: risk.management@brandon.ca

Your letter should describe what was damaged, how it happened, the time and date it occurred and where the incident took place. Additionally, please identify any contractors, equipment and/or operators where possible. Remember to include your name, home address, and telephone number.

Once your claim has been received, an investigation will be started and your claim may be assigned to an insurance adjuster. The investigation may include visiting the incident site as well as obtaining internal and external documentation and speaking to employees and/or contractors who may have some knowledge of the situation. Once the investigation is completed, you will be notified of the results in writing. The City of Brandon provides compensation only when it is legally liable for the damage sustained. We strive to provide an equitable policy for the taxpayers of Brandon, who ultimately bear the cost of these claims.

Property Damage Brochure (980 KB)

NOTE: The information contained in the pdf and on this page is provided as an informal guide only to assist users with the claims process. It shall not be used as legal advice. The City of Brandon accepts no liability arising from the interpretation of the information provided in this brochure.

Root Claim Form

The City of Brandon currently offers a reimbursement program for labour and equipment costs related to the removal of sewer blockages caused by tree roots. The Sewer & Water department will assess your claim by physically reviewing the location of the trees in related to the sewer service line. Trees located on private property only are not eligible for reimbursement. You may submit up to 2 paid invoices per calendar year, including invoices dated up to a year prior at the date of submission.

Please note, the company performing the work must hold a valid City of Brandon business license. This requirement does not apply to invoices for personal use equipment rentals from a rental company.

For more details on tree location and requirements for reimbursement, review Root Claim Policy 96-11-13

Access the root claim form here:

Root Claim Form

Property Damage FAQ

What should I do first if I believe that my property has been damaged as a result of City activity?

Write down the details of what was damaged, as well as when and how the damage occurred. Include the date, time and location. Take photos of the damage and hazard (if applicable), and keep a record of all related events. If possible, identify the equipment or City activity that you believe caused the damage.

Should I call my insurance company?

Yes. Your insurance policy may provide coverage for this type of loss. Your insurance company or broker can provide you with information, and may act on your behalf.

What should I do with my damaged property?

Take any reasonable action possible to prevent further damage. Document your damages with photos, and keep your invoices. Keep any damaged property available for inspection which may be required at a later date.

Should I notify the City about my damages?

If you wish to make a claim to the City for property damage, follow the procedures outlined above. Each claim will be examined individually and a decision made based on its own merits.