Join Our Team

City of Brandon Public Safety Communication Centre

Check out our promotional video to hear directly from our staff about what this role is like and to get a behind-the-scenes look at Brandon's Public Safety Communication Centre.

Thank you for your interest in joining the Brandon Public-Safety Communication Centre (BPCC). We’re excited that you’re considering a career in public safety communications—a field that is both challenging and deeply rewarding.

At BPCC, our team of dedicated professionals serves as the first point of contact in emergency situations for communities across Manitoba. Public Safety Communicators play a vital role in assessing critical 911 calls, dispatching nearly 200 rural fire departments, and coordinating emergency responses alongside law enforcement and provincial agencies.

If you choose to apply and are selected to move forward in the competition process, you’ll begin training in 911 and Fire Operation Call Taking and Dispatching. This foundational training will equip you with the skills needed to handle emergency calls and dispatch fire services effectively. Throughout the process, our experienced trainers and supervisors will support you as you build confidence and grow into the role.

We’re looking for individuals who are calm under pressure, committed to public service, and eager to make a meaningful impact in their communities. If that sounds like you, we encourage you to apply and take the first step toward a fulfilling career in public safety communications.

Selection Process:

Qualified candidates will be invited to participate in a job-related testing process. Based on their performance, candidates will be invited to interviews. Those who move forward from the interview stage will complete hearing and vision assessments, followed by a comprehensive background investigation, including: Criminal Record Check, polygraph, psychological evaluation, substance use disclosure, fingerprinting, social media review, Child & Adult Abuse Registry Checks, Vulnerable Sector Check, and document verification (ID, diplomas etc.).

Candidates who meet all requirements will be offered a seat in the paid training program. Upon successful completion of training, they will be offered permanent employment.

Mandatory Education & Experience:

Must be 18 years of age or older and have completed Grade 12 or equivalent.
Keyboarding speed of 40 w.p.m.
Ability to pass a police security clearance, including full background investigation (including substance use disclosure) and related checks (including Criminal Record Check, Child & Adult Abuse Registry Check, Vulnerable Sector Check).
Ability to meet vision and hearing standards set by the Department.

Preferred Education & Experience:

Knowledge of emergency and medical terminology to be effective in communicating with various agencies.
Experience and knowledge of emergency services processes.
Prior experience providing high level customer service.

Benefits:

A benefit plan is co-funded by the City of Brandon. This plan includes pension, life insurance, disability and dental. Other benefits include employee assistance plans, sick leave, maternity leave top up, vacation entitlement.

Shift Schedule:

There are 7 to 9 dispatchers per shift who work 12-hour shifts, 2 days (0600 - 1800) and two nights (1800 - 0600) followed by 4 days off. This cycle is repeated throughout the year and includes weekends and holidays.

Permanent employees and supervisors shall be eligible (on their anniversary dates) to progress from one wage step to the next based on hours worked and satisfactory work performance.

Wages:

Trainees receive $30.03/hour (2025 rates) during training. Qualified dispatchers earn between $30.03 and $38.33 (2025 rates) with a shift differential for night shifts. Shift Supervisors start at $40.58 (2025 rates).

How To Apply:

To view our current career opportunities and apply, please visit: https://jobbank.brandon.ca/

For detailed information about this position and the competition process, please review the Handbook: https://careerconnector.brandon.ca/images/handbooks/PSC_HB_092025.pdf

For any inquiries, please contact the Human Resources Department at 204-729-2330 or via email at hr@brandon.ca.

Brandon Public-Safety Communications Centre
120 19th Street North
Brandon, MB R7B 3X6

Email: bpcc@brandon.ca