1 - Account Holder
The primary name on the water account. Multiple names may be on the water account; however only the primary name will appear here.
2 - Service Address
Where the water service is provided and the water meter is located.
3 - Account No.
Your account number is up to 7 digits long, including 2 digits after the decimal place. Your account number will change if you move to a new residence.
4 - Messages
Important communications will be displayed here.
5 - Telephone & Internet Banking
This is the number that should be used for setting up telephone or internet banking payments for your water invoices. It will be 7 digits long and will not include the decimal found in your account number. Remember if you move, the number used for telephone & internet banking payments should also be updated to your new number.
6 - Invoice Date
The date the invoice was printed.
7 - Due Date
Payment due date, payments must be received on or before this date to avoid late penalties. Accounts on pre-authorized payment plans always have their payments withdrawn on the 1st day of month after the INVOICE DATE, regardless of the due date that is printed.
8 - Billing Period
The interval of time from the start to the end of the billing cycle.
9 - Days Billed
Number of days within the BILLING PERIOD.
10 - Previous Reading
The starting meter read from the BILLING PERIOD.
11 - Current Reading
The ending meter read from the BILLING PERIOD.
12 - Consumption
The property’s water usage in cubic meters for the BILLING PERIOD. It is calculated by the difference between the CURRENT READING and PREVIOUS READING factoring the appropriate multiplier. The most common multiplier for water meters is .1 or .001 multiplier.
13 - Read Type
The way in which the meter reading was acquired, either actual or staff estimated. Actual reads are either by radio frequency or by visual read. Staff estimated indicates no meter reading was acquired and the meter reading is based on estimated consumption.
14 - Meter No.
An 8 digit identifying number unique to each water meter.
15 - Invoice No.
A unique number identifying the invoicing document.
16 - Previous Balance Total
This is the TOTAL DUE from the previous invoice.
17 - Transactions
Includes cash receipts, penalties, adjustments (tap open, temporary services, add to tax), & NSF fees.
18 - Transaction History Total
Is equal to the sum of all TRANSACTIONS listed.
19 - Administrative Service Charge
A charge approved by the Public Utilities Board to recover various administration expenses of the Utility.
20 - Water Consumption
Charges levied based on cubic meter consumption, multiplied by the water rate, which is approved by the Public Utilities Board.
21 - Wastewater Charge
Charges levied based on cubic meter consumption, multiplied by the wastewater rate, which is approved by the Public Utilities Board.
22 - Current Charges Total
The sum of the ADMINISTRATIVE SERVICE CHARGE, WATER CONSUMPTION, WASTEWATER CHARGES & any other current charges.
23 - Total Due
Amount owing on the account, the sum of the PREVIOUS BALANCE TOTAL, TRANSACTION HISTORY TOTAL & CURRENT CHARGES TOTAL.
24 - Pre-Authorized Payment Message
Reminder for accounts on pre-authorized payment plans only. Accounts on pre-authorized payment plans always have their payments withdrawn on the 1st day of month after the INVOICE DATE, regardless of the DUE DATE that is printed.
25 - Pre-Authorized Payment
The amount that will be withdrawn on the 1st day of the month after the INVOICE DATE, this only applies to accounts on pre-authorized payment plans.
26 - Account Holders / Mailing Address
All account holders on the water account and the mailing address where the invoice will be delivered to. This may be different from the SERVICE ADDRESS.
27 - Amount Paid
To be completed by the customer and remitted with mailed payments indicating the payment amount. Accounts on pre-authorized payment plans will display “DO NOT PAY”.